Here are the subject headings and chapters covered in Breaking the Code.

Increasing Understanding & Discovering One’s Power

• Chapter 1: THE A-R-C TRIANGLE (Affinity, Reality, Communication. The keys to inter-personal relations.)
• Chapter 2: THE K-R-C TRIANGLE (Knowledge, Responsibility, Control. The keys to personal competence.)

Basic Organization

• Chapter 3: UNDERSTANDING THE BASIC WORDS OF ORGANIZATION
• Chapter 4: THE THEORY OF ORGANIZATION
• Chapter 5: COMM LINES: DON’T JAM THEM
• Chapter 6: WHAT AN EXECUTIVE WANTS ON HIS LINES
• Chapter 7: YOUR JOB AND HOW TO KEEP IT
• Chapter 8: ORGANIZATION AND MORALE

Products and Exchange

• Chapter 9: PRODUCTS AND SUBPRODUCTS
• Chapter 10: EXCHANGE, COMPANY INCOME AND PAYROLL

The Use of Statistics

• Chapter 11: THE CONDITIONS: Non-Existence and Above
• Chapter 12: THE CONDITIONS: Below Non-Existence
• Chapter 13: READING STATISTICS
• Chapter 14: TARGETING OF STATISTICS AND QUOTAS

Planning

• Chapter 15: BATTLE PLANS
• Chapter 16: COORDINATION

Office Efficiency

• Chapter 17: COMPANY COMMUNICATIONS SYSTEM
• Chapter 18: COMPLETED STAFF WORK
• Chapter 19: DEVELOPED TRAFFIC
• Chapter 20: HOW TO HANDLE WORK

Ethics

• Chapter 21: THE DESIGN OF ETHICS
• Chapter 22: REWARDS AND PENALTIES
• Chapter 23: ETHICS REPORTS

Successful Performance

• Chapter 24: DUTIES OF AN EMPLOYEE
• Chapter 25: PROVIDING GOOD SERVICE
• Chapter 26: PROFESSIONALISM

Appendix

• THE CONDITIONS FORMULAS
• DEVELOPED TRAFFIC SUMMARY LIST

Glossary
Index