Understanding ceases on going past a misunderstood word or concept.
If a person reading a text comes to a word or phrase he doesn’t know, the words which appear thereafter may become “meaningless”, “uninteresting” and he may even become slightly unconscious, his awareness shutting down.
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WHAT IS YOUR JOB?
Anything in an organization is your job if it lessens the confusion if you do it.
Your doing exactly the duties required by your job position and using your exact comm lines lessens confusion. But failure to wear another hat that isn’t yours now and then may cause more confusion than doing only your job. Read the rest of this chapter »
PRODUCT DEFINED
A product is a finished, high-quality service or article in the hands of the consumer as an exchange for a valuable.
Example: Dan is a carpenter. He builds kitchen and bathroom cabinetry. Deborah hired Dan to replace her kitchen cabinetry with solid wood cabinets (article) for an agreed-upon amount of money (a valuable). He constructed beautiful cherry wood cabinets (high quality), finely sanded and sealed with three coats of varnish and decorated with elegant stainless steel hardware (finished). Dan’s installation of the cabinetry (in the hands of the consumer) was flawless. Deborah loved his workmanship and she gladly paid him for his work (exchange).
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DO IT NOW.
One of the best ways to cut your work in half is not to do it twice. Probably your most fruitful source of dev-t1 is your own double work.
This is the way you do double work: You pick up a memo or a piece of work, look it over and then put it aside to do later; then later you pick it up and read it again and only then do you do it. This of course doubles your traffic just like that.
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